All bookings made with Mamaland Safaris are subject to these terms & conditions. Read our digital privacy policy here.
1. Price of trip includes: Private Ground transport (car and fuel in 4*4), Safari guide, gorilla/chimpanzee permits mentioned in the itinerary, entry cost to all parks mentioned in the itinerary, all activities mentioned (boat, rafting and so on), all meals and accommodation. This is if nothing else has been agreed.
2. Price does not include: International flights (unless special agreement), visa fees, drinks, items of personal use, tips, bank charges and activities mentioned as optional.
3. Adjustments after booking: If you want to make changes in your itinerary after booking we will arrange for this if it is possible. Note that the dates for gorilla and chimpanzee trekking can not be adjusted after booking.
4. Changes in itinerary: In the case of unforeseen circumstances (such as road closures, bad weather, security conditions or problems with hotels) Mamaland Safaris reserves the right to make adjustments in the itinerary. You will off-course be informed about this as soon as possible.
5. Payment: To confirm your safari booking, we require a deposit that includes 100% of all primate permit fees (gorilla, chimpanzee, and golden monkey), 100% of any domestic or regional flight costs if applicable, as well as one third (1/3) of the remaining total safari cost.
The balance of two thirds (2/3) is due no later than one month before the start of the safari.
Please note that primate permits and flight bookings can only be secured upon receipt of payment, and these are both non-refundable. Bookings made within one month of departure are payable in full at the time of booking.
After receipt of first down payment Mamaland Safaris will take necessary steps to secure bookings of items specified in the itinerary.
6. Means of payment: Payment from abroad can be done through bank transfer to our dollar account in Uganda or through credit card payment via PesaPal (at fee of 3,5%). Fees for transfer is paid in full by the client. We accept payment in cash when in Uganda.
7. During safari: The animals in the parks are wild so no guarantees can be given of good sightings during game drives or trekking, but rangers and our guides will do their very best to make sure you get a great experience. Mamaland Safaris reserve the right to refuse any client behaving in a way that can cause danger/inconvenience to any third party, damage to property, environments or ecosystems to continue the trip. In such a case no refunds will be made and Mamaland Safaris will not be liable for expenses occurring due to termination.
8. Vehicles: We put a lot of energy into keeping our cars in a roadworthy condition. Despite this punctures, breakdowns, damage or any other delay can occur due to poor road conditions that are out of our control, for this no liability can be accepted.
9. Cancellations:
Should you or any member of your party be forced to cancel, you must advise us in writing. A cancellation is not effective until we receive a copy of your written notice. To cover our estimated loss caused by the cancellation and as we may be unable to resell your holiday, cancellation fees, will be levied per person as follows: Period before departure Cancellation charge (as percentage of total Tour price paid where applicable)
Cancelation policy:
101 days and above 20% of tour cost
61-100 days 30% of tour cost
46-60 days 50% of tour cost
16-45 days 80% of tour cost
0-15 days 100% of tour cost
– Gorilla permits and flight tickets are excluded from percentages above and are 100% non-refundable.
NB. Cancellation fees are based on the date your written notification is received at Mamaland Safaris Ltd.
10. Complaints: Any issues that occur during the safari should be reported immediately to the guide and we’ll do our best to resolve it. If an issue has not been solved to the client’s satisfaction a written complaint should be e-mailed to us no later than 30 days after finishing the safari.
11. Liability: Mamaland Safaris can not accept liability or pay compensation for unforeseen circumstances that are our of our control. This includes flight delays/cancellations, war/threat of war, riots, civil unrest, terrorist attacks, border closure, acts of the government, strikes, thefts, epidemics, road closure, natural disasters, extreme weather conditions, fire, technical/mechanical problems to transport due to bad roads and similar events beyond the company’s control.
12. Insurance: It is the clients responsibility to make sure that they have sufficient coverage with a travel insurance.
13. Health: It is the responsibility of the client to insure that proper medical precautions (immunizations and so on) have been taken.
14. Marketing: We reserves the right to use photos and videos taken during the trip for marketing purposes and by signing the contract you agree to this. This consent can be revoked at any time in writing.
